Awesome Localgrapher Guide

Hi Anna,

thank you for choosing me to be your personal photographer in Dubrovnik on August 10. I am very excited to take care of your family vacation photoshoot in my hometown!

I would like to ask you a couple of questions to make sure you’ll get the experience and pictures beyond your expectations:

1. What time would you like to meet up? I recommend:
   • 8.00 am for the great light and crowds free photo spots
   • 5.00 pm for the pictures taken during the golden hour
   • 8.00 pm for beautiful sunset photos
2. Where would you like to meet up? My favorite photo spots and places I recommend are:
   • The City Walls
   • Rector’s Palace
   • St. Ignatius Church
3. Would you like me to send you some suggestions on what are the best outfits to wear? What props to bring? Or even arrange something special for you such as a dress rental?

Looking forward to hearing from you.

Have a great day!

Your Name

Your Phone Number

Please, follow these steps to say a proper hello to the client to make them happy and meet their expectations:

1. properly introduce yourself (and remember their names)
2. shake hands with everyone (if culturally appropriate)
3. politely ask them how they like your hometown and if they are tired or how they feel to show them that you care about them
4. tell them the plan (for example: “We have a 30 min long family vacation photoshoot today, we will take pictures at The City Walls and Rector’s Palace as we agreed”) and ask them if that’s alright.
5. ask them if they want you to ask them to do certain poses or if they want more natural photoshoot where they will be just doing them and you will take the pictures
6. ask them what result they want to receive – horizontal or vertical pictures (or mixture of both), group pictures as well as photos of each person separately, how much editing they have in mind, black and white pictures, etc.
7. ask them if they have any questions they would like to ask and answer them the best way you can

1. please, avoid discussing prices of the photoshoot and payments (that’s on us!), politics, religion, and other sensitive topics. Be respectful. You know, not everybody is the same.
2. assure them that everything is going great and the photos will be just fabulous throughout the whole photo session
3. if there’s any temporary problem (you need to change cameras because one stopped working etc) just assure clients that everything is going great. Please, do not mention any problems to them. You’re a pro who must solve everything on the fly.
4. inform them 10 min before the photoshoot ends that there’s 10 more min left so they know that they will have just a couple more poses left

1. tell the clients that they were great to work with
2. remind the clients that they’ll receive the photos directly from Localgrapher within 4 business days
3. take a final selfie with clients and send it to us 🙂
4. thank them for the cooperation, shake hands, wish them good luck for the rest of their trip and say goodbye

1. Please, send us color photos only (no black and white pictures). We have a new gallery where a client can automaticaly download all pictures in black and white if they want.

2. Save the photos for at least 2 months! It’s great that you delivered us the photos but please keep in mind that the client might want to request some changes.

3. It goes without saying that all pictures have to be edited. No client wants to receive something they can produce themselves. Please, take cropping, toning, exposure, contrast and basic sharpening into consideration.

4. It’s important to keep in mind that the client chose you because they liked your portfolio on our website, therefore please, always deliver pictures in the same style as it’s on the website.

5. We know that photographers are artists. However, we don’t need any crazy experiments from you in terms of composition, exposure and post-process.

6. Have you just had a delicious breakfast? The client doesn’t have to see it on their pictures though. Please, always make sure that the sensor, lens and other parts of your camera are perfectly clean.

7. The client will share their photos on social media, print them and display them in their home, therefore keep in mind that every picture has to be great – no moments when the client blinked, no blurry photos. Just choose the best photos you would put in your portfolio.

8. Did you promise certain pictures to the client? Just remeber if you discussed an exact group or solo shot via email or Whatsapp. They always must be delivered. The same goes with pictures you promised to be delivered during the photoshoot. We like our clients to be happy. Unhappy clients = bad business.

We talk to our clients daily, therefore we really understand their needs. Please, make sure that you always deliver the following types of photos:

1. Wider shots (also know as “long shots”) where the background and surroundings are visible so clients can enjoy the atmosphere of their destination.

2. Full body shots.

3. Close-up portraits with blurred background (use f1.8 on 50mm, F2.8 on longer lenses and similar). Every client wants to pop out and be the main star of the shoot!

4. This probably goes without saying but it needs to be mentioned. All clients want to receive nice bright photos – think social media here and the fact that dark pictures typically don’t work while sharing and we want our clients to receive thousands of likes!

1. please, never send the final photos to the client, always to Localgrapher only
2. send us nice, bright photos the clients will love as follows (yes, we all know that dark pictures are so 2010s and don’t work well on social media):
   • fully edited
   • hi-resolution
   • 4000 px on the longer side
   • no watermarks
3. if you want to share the pictures on your social media, websites, etc., please, ask us if you can share them
4. we will send you the confirmation of sharing after we receive a written permission from the client together with the selection of pictures we can all share
5. Localgrapher will send the payment for all the completed photo shoots (meaning that final photos were delivered to Localgrapher) from previous month in two bulk payment every 2 weeks. Example: Having shoots between Dec 1 – Dec 15 (and photos were delivered to Localgrapher within the requested deadline): Receive the payment no later than on Dec 31 or  Having shoots between Dec 16 – Dec 31 (and photos were delivered within the requested deadline): Receive the payment no later than on Jan 15.